We pride ourselves on the quality of our claim service which is reflected in the dedicated claims handler who will be responsible for your claim from initial notification until settlement.
Our claims department is staffed during the core business hours of Monday - Friday 9.00 - 5.00.
Outside of the above core hours if you have a household emergency, please contact the Home and Legacy Helpline on 0845 0731 114. When calling please ensure that you have your policy schedule available.
Claims for Buildings and contents: Telephone 0844 893 8360 Fax: 0844 893 8387
Claims for Legal expenses and cashflow protection or landlord income protection: Telephone 0844 893 8360 Fax: 0844 893 8387
If you are abroad and would like to contact us, please call 020 3118 7777.
Email: claimsteam@homeandlegacy.co.uk
Lawcare legal Advice Helpline 01455 251 500. You will need to quote the code shown on the policy schedule.
Please have your policy schedule available when calling.
If you have any comments or issues you wish to discuss, please do not hesitate to contact the Claims Manager, Neil Bickley ACII, ACILA on 0208 607 2105 or by email, nbickley@homeandlegacy.co.uk.