We're sorry you’ve experienced something unfortunate and now need to make a claim. Rest assured, you're in safe hands. After reporting your claim, you'll be allocated your own dedicated claims handler from our award-nominated claims team, who will be committed to settling your claim as quickly as possible.


Home & Legacy home insurance claim

Claim on your home insurance

Reporting a claim is easy, just call 0344 893 8360 to speak to a dedicated claims handler, Monday to Friday, 9am-5pm. Or fill out a home insurance claim form and email it to claimsteam@homeandlegacy.co.uk or fax it to 0344 893 8387 any time and a member of the team will be in touch the next working day

From abroad, use the number +44 (0)20 3118 7777.


Home Emergency cover

Claim on your home emergency cover

Call our 24 hour helpline with your policy schedule to hand. The helpline provides advice and can arrange for a contractor. If necessary a firm of loss adjusters will be sent to your location to provide assistance for the claim.

  • Please call 0208 603 9849.

Buildings works insurance claims

Claim on your building works insurance

To claim on your Building Works Insurance policy, call 0344 893 8360 to speak to a dedicated claims handler, Monday to Friday, 9am-5pm. Or send an email to claimsteam@homeandlegacy.co.uk any time and a member of the team will be in touch the next working day.


If you have any comments or issues you wish to discuss, please do not hesitate to contact our Head of Claims, Andrew Reid, on 0208 607 2108 or by email, andrew.reid@homeandlegacy.co.uk.