British Sign Language Video Relay Service

Posted on: 10 February 2016

Photo of two people shaking hands

We are proud to announce that Home & Legacy is the first high value insurance provider to offer British Sign Language (BSL) users a Video Relay Service in partnership with SignVideo.

This means our customers who use BSL can make a video call to Home & Legacy using a free link on our website.  The video instantly connects to a British Sign Language interpreter at SignVideo, who then phones our Customer Service Team to relay the conversation in real-time.

This complimentary online tool enables policyholders who use BSL to take control of their own policy; rather than talking to us through a friend or family member.  The service can be used for sales enquiries, policy questions and claims.

SignVideo was started in 2004 and is led by Jeff McWhinney, a well-known deaf entrepreneur. To learn more about SignVideo’s work, visit their website:

Phil Dennis, Operations Director said: “We are committed to providing excellent customer service, and this includes being accessible for all of our customers. We are now able to have instant conversations with BSL users, and in doing so we are proud to be leading the way in the high value insurance market."

If you would like to speak to one of our advisors using BSL, follow the link on our Contact Us page: