The Home & Legacy business closed on 30th June 2024 and support continues to be available if you need to make a complaint or contact us about a problem.
Choose from one of the following options to find out how to get in touch.
> Find out how to get in touch
> Find out how to get in touch
Claims complaints
For problems or concerns about a claim you will need to contact the insurer who provided the cover for the applicable period of insurance. Previous policyholders should refer to their relevant policy schedule to find out their insurer’s name and details.
> Find out how to get in touch
> Find out how to get in touch
> Find out how to get in touch
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Household
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Travel
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Landlord
Household
Email: complaints@hdi-specialty.com
Phone: 0207 015 4000
Email: MRSL-complaints@munichre.com
Email: crt.halifax@uk.rsagroup.com
Allianz Legal Protection
Email: Complaints - alpcomplaints@allianz.co.uk
Allianz Global Assistance
Landlord
Email: propertyclaims@allianz.co.uk
Email: complaints@hdi-specialty.com
Phone: 0207 015 4000
Markel International Insurance Company Limited (Markel)
Email: complaints@markel.com
Post: Legal and Compliance, Markel International, 20 Fenchurch Street, London, EC3M 3AZ
Markel International Insurance Company Limited (Markel)
Email: complaints@markel.com
Post: Legal and Compliance, Markel International, 20 Fenchurch Street, London, EC3M 3AZ
For other complaint related matters
For problems or concerns related to Home & Legacy’s activities or services refer to our complaint procedure page.
For all other complaint related matters
Please contact Allianz Personal Broker for assistance
Home & Legacy Insurance Services Ltd is a wholly owned subsidiary of Allianz Holdings plc and is registered in England number 3007252. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Home & Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number is 307523. Please note that telephone calls may be recorded for training and/or monitoring purposes.