The Duty framework has three parts:
The Consumer Duty (Duty) is the heart of the Financial Conduct Authority's (FCA) strategy. The Duty aims to provide a higher standard of consumer protection by requiring firms to put their customers' needs first.
What you need to know from us
Following an extensive review and a decision taken by Allianz Holdings plc, the Home & Legacy business will be closing.
From 4th May 2023 our products are unavailable for new business and renewals and there will be a 12-month run off period for policies that were sold on or before 3rd May 2023. We will be continuing to support our brokers and customers during this period.
The information needs of consumers must be identifed to ensure they receive this information at the right time, can understand it and can know to take suitable action where they need to.
We do not have a direct relationship with our distributors' customers so cannot fully influence the outcome and experience they receive from the information we provide or communicate.
Consumers must be given the support they need throughout the lifecycle of the products and services (including those requiring different support needs) so that they can act on their decisions and without facing unreasonable barriers.
Home & Legacy Insurance Services Ltd is a wholly owned subsidiary of Allianz Holdings plc and is registered in England number 3007252. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Home & Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number is 307523. Please note that telephone calls may be recorded for training and/or monitoring purposes.