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Your Policy

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Reporting a household claim online is quick and easy, and can be more convenient during busy periods or outside of office hours. 
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If you purchased your policy directly with us, your documentation can be accessed online via our secure portal.
Contact us
 to register if you have not used this service previously. Alternatively, get in touch with your broker.     
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Our specialist claims team are available Monday to Friday 9am to 5pm and we have a 24 hour home emergency line and online claims reporting.      
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We're more than happy to help with any questions you may have. But first, make sure to contact your broker or visit our FAQ's page to see if your query has already been answered.
Home & Legacy Insurance Services Ltd is a wholly owned subsidiary of Allianz Holdings plc and is registered in England number 3007252. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Home & Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number is 307523. Please note that telephone calls may be recorded for training and/or monitoring purposes.