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Your Policy

EXISTING CUSTOMERS

Get the best from your Home & Legacy policy. 

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Report a household claim online

Reporting a household claim online is quick and easy, and can be more convenient during busy periods or outside of office hours. 
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Your policy documents

If you purchased your policy directly with us, your documentation can be accessed online via our secure portal.
Contact us to register if you have not used this service previously. Alternatively, get in touch with your broker.     
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Other ways to make a claim

Our specialist claims team are available Monday to Friday 9am to 5pm and we have a 24 hour home emergency line and online claims reporting.      
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FAQs

We're more than happy to help with any questions you may have. But first, make sure to contact your broker or visit our FAQ's page to see if your query has already been answered.
 

ADDITIONAL SERVICES

We offer additional assistance and protection with all our household policies. To access these services, you need to register with each provider.

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Our legal assistance services

Did you know your Home & Legacy household policy gives you access to legal assistance? You simply need to register with Allianz Legal Assistance to gain access.

Legal services includes:

  • Free legal health check to help identify risks and gaps in your current legal situation. 
  • Access to over 140 legal templates to help you prepare complex, legally binding contracts and policies which can be stored and accessed online. 
  • Easy to use law guide written by lawyers so you can check your legal rights 24/7.
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ID fraud protection & assistance

Your household policy offers you ID fraud protection and assistance by CreditView as standard. simply register below. Once registered you will also benefit from:

  • 24 hour personal data monitoring and alerts
  • confidential fraud helpline
  • victim of fraud case worker, should you ever need it
  • unlimited access to your credit report information. 
Home & Legacy Insurance Services Ltd is a wholly owned subsidiary of Allianz Holdings plc and is registered in England number 3007252. Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Home & Legacy Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number is 307523. Please note that telephone calls may be recorded for training and/or monitoring purposes.